Starman - LCD005-70

RETURN POLICY Please email info@lucyd.co and we will be glad to assist you. 1. Returns on frames and accessories - if return is requested within 7 days of confirmed delivery, account credit, reimbursement, and order replacement are all options, and return shipping is free. Only frames, 3-lens packs and accessories are eligible for cash refunds, custom lens upgrades (such as prescriptions and non-prescription tinted lenses) are only returnable for store credit in all instances, and only when a return is requested within 7 days of confirmed delivery. Shipping upgrades are not eligible for refund. Don't worry if we don't get back to you immediately, as long as you request the return within 7 days of receipt you are eligible. 2. Manufacturer Warranty coverage - from 1 year from the date of delivery, the customer can request a replacement if the product has a factory defect. Customer will be required to return the defective unit. Shipping will be provided. 3. Replacement product - if customer claims glasses are missing/undelivered within 21 days of shipment. If this can be verified through tracking information an additional pair of the exact same specifications can be shipped. If it can�t, Lucyd will contact the postal service to attempt to locate the order. If it still cannot be located, Lucyd will replace the glasses. 4. Missing return - if the returned glasses do not arrive back at Lucyd, but it can be seen by tracking number/good faith that the customer attempted return, a credit or replacement will be granted based on the time frame. 5. Damaged return - if the returned glasses are damaged beyond use, the customer will still receive refund as normal according to time frame. 6. Return packaging - customers will be advised to retain all original packaging in checkout confirmation email. Customers will be responsible for return packaging. You can send your glasses back within 7 days of receiving them for a full refund or store credit. Just email info@lucyd.co for a free postage label. Please bear in mind it will need to be postmarked with 7 days of your confirmed delivery. But after this, the 1 year warranty provides additional protection. PRIVACY We will use the Account Information and any additional information we may collect or obtain in connection with your use of our Sites in accordance with our privacy policy which is available at www.lucyd.co/privacy-policy (the �Privacy Policy�). You agree that we may use information that you provide or make available to us in accordance with our Privacy Policy. PRODUCT DESCRIPTIONS We have made every effort so that our Sites display the dimensions and colors of our products as accurately as possible. However, the colors you see in our products will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by our Sites is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy (see �Return Policy� below for additional information). WARRANTY DISCLAIMERS This section applies whether or not the services provided under our Sites are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent certain exclusions set forth herein may not apply. Our sites, services, and any content or data related thereto are provided on an "As is" and "As available" basis, and without warranties of any kind either express or implied. We hereby disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, and those arising by statute or from a course of dealing or usage of trade. No representations or warranties are made hereunder as to the usability, accuracy, quality, availability, reliability, suitability, completeness, truthfulness, usefulness, or effectiveness of any services or content, data, results or other information obtained or generated in connection with your or any user�s use of the site or services. We do not guarantee that our sites will be free of bugs, security breaches, or virus attacks. Our sites may occasionally be unavailable for routine maintenance, upgrading, or other reasons. You agree that we will not be held responsible for any consequences to you or any third party that may result from technical problems of the internet, slow connections, traffic congestion or overload of our or other servers. We do not warrant, endorse or guarantee any content, product, or service that is featured or advertised on our sites by a third party.We do not warrant, endorse or guarantee any content that appears in a user submission, and does not make any representation or warranty with respect to, and disclaims all liability for, any such content.You specifically acknowledge that we shall not be responsible for the user submissions or conduct (including defamatory, offensive, illegal, or negligent conduct) of any site user and that the risk of harm or damage from the foregoing rests entirely with you.Your reliance on, or use of, any user submission, or interaction with any site user, is at your sole risk. If you have a dispute with any site user in connection with the site or any user submission, you agree that we shall not be liable for any claims or damages arising out of or connected with such a dispute. We reserve the right, but have no obligation, to monitor any such dispute.We do not and will not accept liability in cases where customers provide us with prescriptions not suited to their personal condition or prescriptions which are no longer valid in any applicable jurisdiction. We also reserve the right to not accept prescriptions that have been issued more than two years prior to their submission to the sites. We highly discourage customers from using eyeglasses or contact lenses that are not suited to their prescription and encourage you to visit your eye doctor and optometrist periodically.Except as expressly stated herein and in our privacy policy, we do not make any representations, warranties or conditions of any kind, express or implied, as to the security of any information you may provide or activities you engage in during the course of your use of the site. SUBMITTED FEEDBACK It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including our Sites. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein. If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us at info@lucyd.co Last updated: June 2018